Submit a request – Roseville City School District

Please choose your issue below

Your email address

Request Type:

Account Services Sub-Type:

New Technology Request Type:

Application Sub-Type:

Hardware & Network Work Type:

Facilities Sub Type:

Telephone Sub Type:

Internet Filter Sub Type:

Marquee Sub Type:

Wireless Connectivity Sub Type:

Printer/Copier Sub Type:

Location:

Employee Name

Please provide first and last name.

Substitute Name:

Please provide first and last name

Teacher On Leave

Please provide first and last name

Employee ID Number:

Employee Classification:

Title/Position:

Account Type:

Are you currently, or have you ever been, employed by the Roseville City School District?

Roseville City School District Location:

Please check all that apply

Requested Applications:

Please select all that apply

Dry Creek Joint Elementary Locations:(optional)

Please check all that apply

Department:

Please check all that apply

Start Date:

End Date

When was the last time you were able to log in?

Which applications are you having difficulty accessing?

Please check all that apply.

Student Number:

Student's First Name

Student's Last Name

Which Application in Clever? If this is a login issue, please select "Login" at the bottom of the list:

If this is an Otus issue, have you used the built-in Chat/Help feature in the lower right corner from inside Otus?

Course Name (Include Period for Middle School)

New or Returning Registration?

Is the account active?

Can the Parent Login?

Can the Parent Submit?

Review & Submit: Any items MISSING/REQUIRED or RED?

What page(s) of the form is the Parent having difficulty?

(i.e. Student, Contacts, Family, Medical, Additional, Required Documentation, Review & Submit, etc.)

Please list any steps taken to troubleshoot? (This will assist Support with not duplicating steps)

Current Student Grade:

Reason for Change:

Term

Updated Student Grade

URL/Link to Website:

Room #:

Asset Tag #

RCSD Asset Tag # can typically be found on the back of the device.

Serial Number:

Chromebook Model

Destiny Check In Date

Destiny Check Out Date

Reported Problem

Type of Device(s):

Priority(optional)

Priority

Will staff or students be prompted to log in with Google? Or is there any student information shared with the application, website, or service provider?(optional)

Student's PII includes any combination of First Name, Last Name, DOB, Grade Level, Gender, Home Address, and/or Teacher (any information that can be used to distinguish one person from another and can be used for de-anonymizing anonymous data can be considered PII).

Are you using the application, website, and/or service provider to communicate externally with students, parents, and/or the community?(optional)

Name of the application, website, and/or service provider:(optional)

Please provide a link to the application, website, and/or service provider:(optional)

Please provide the third-party contact name.(optional)

Please provide the third-party contact email:(optional)

Will there be outside presenters?

For security reasons, outside presenters cannot wirelessly stream to District presentation systems (e.g., screen mirroring or AirPlay). Please ask outside presenters to bring an HDMI adapter that is compatible with their device. A District loaner device may be available if they would like to share their presentation in advance.

Will presenters need access to the wireless network?

Please allow up to five (5) business days' notice to configure a PD Day network. This allows us to ensure everything is set up and running smoothly for your event.

Are any devices needed that aren't currently available in the space(s) being used?

Please note that we cannot guarantee the availability of loaner devices. Please provide the link in the description if you need devices configured to launch on a specific page (e.g., Registration, EdJoin, etc.). Please provide at least five (5) business days' notice if you are requesting any loaner devices.

What staff is the event intended for?

Event Type:

(e.g., Job Fair, Leadership, PD Day, Registration, etc.)

Will technology support be needed for your event?

Please check here to acknowledge that it can take up to five (5) business days' notice to ensure we can set everything up and have technology support running smoothly for your event.

Subject:(optional)

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please provide some date(s) and time(s) you will be available for remote access:

Attachments(optional)

Add file or drop files here