Zendesk Help Center Guide

Accessing and logging in to the RCSD Help Center

1. The first step to accessing the RCSD Help center is navigating to support.rcsdk8.org in your browser. This link can also be accessed from the district website under staff resources. 
   
   
2. If you are not logged in automatically, you will see a Sign in button in the top right of the webpage. If accessing from a mobile device you will need to click the menu icon    before seeing the Sign in button.
   
   Zendesk uses google to log in, so you will need to use your district email account.

Navigating RCSD Help Center

The RCSD Help Center has numerous guides relating to many subjects. Guides can be viewed by searching for keywords related to you your issue, browsing based on topic, or viewing recently created articles. 

Search

The search bar inside of the help center can be used to search for article titles. This is best used with keywords related to your specific issue. The help center will recommend guides that contain your search in the article title. If you don’t see the guide you're looking for, press Enter/return to complete a more in-depth search, that looks into the article's contents.

Browsing by Topic

From the Help Center's main page, you will see various topics. These are separated into categories based on issue type. Clicking on these subjects will show you all guides that fall into the respective category.

Recent Activity

The last place to view guides is the Recent Activity section. This section will show recently created guides and have a direct link to them.

Chat

Chat is available in the bottom right corner of the help center. This will let you chat with an RCSD technician to resolve your issue.

Submitting a Request

If you are not able to solve your issue with the available guides, you can submit a request. At the top of the Help Center's main page, there is a Submit a request button. Clicking this will begin the ticket process, and ask you some questions relating to your issue. After submitting the request it will be reviewed by one of our technicians and assigned to the appropriate work queue.