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Reset your Employee Portal Password

Laura Assem
  • Updated
  1. Navigate to the Frontline ERP for California (Employee Portal)
    • Open a web browser, preferably Google Chrome.
    • Use the following link to navigate to the Employee Portal.

  2. Click "Forgot password?"
    • Click on the "Forgot password?" link from the portal's sign-in page.

  3. Reset your Employee Portal Account Password
    In order to successfully register, the information you provide must match the information already on file with your employer.
    • Email:  Use your RCSD District-provided email account (e.g., dmercer@rcsdk8.org).
    • First Name: You must match the first name on your employee record in Escape.
    • Last Name: You must match the last name on your employee record in Escape.
    • Date of Birth:  Enter your birthdate in MM/DD/YYYY format.
    • Last 4 SSN:  Provide the last four digits of your Social Security Number.
    • Home/Mobile Phone:  Ensure the phone number provided matches the one recorded in your Escape employee profile. (Tip: If you have updated your Home/Mobile phone number since joining RCSD, consider trying the phone number you had during your onboarding.)
    • Create Password: 
      • Follow the password criteria below:
        • Contains at least 8 characters
        • Contains 1 lowercase character(s)
        • Contains 1 upper case character(s)
        • Contains 1 numerical character(s)
        • Contains 1 special character(s) such as
          '~!@#$%^8*0_+-=
    • Confirm Password

  4. Click "Reset."
    • After entering all required information, locate and click the blue "Reset" button at the bottom of the page.

  5. Validate your Account within 5 Minutes
    • You will receive instructions to authenticate your account either via email or phone.
    • Complete the authentication process within 5 minutes to finalize your account creation.

If you encounter the error message "Information provided does not match any records on file," please submit a support request through Zendesk, including the information below. A member of the Payroll team will then reach out to you:

  • First Name
  • Last Name
  • Date of Birth
  • Last 4 SSN
  • Home/Mobile Phone

Please note that failure to provide the requested information in the ticket may lead to delays in receiving a response.

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