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Dual District Employee Portal Access

Laura Assem
  • Updated
  1. Navigate to the Frontline ERP for California (Employee Portal)
    • Open a web browser, preferably Google Chrome.
    • Use the following link to navigate to the Employee Portal.
  2. Click "Forgot password?"
    • Click on the "Forgot password?" link from the portal's sign-in page.

  3. Reset your Employee Portal Account Password
    In order to successfully register, the information you provide must match the information already on file with your employer.
    • Email:  Use your previous Employee Portal email account (e.g., dmercer@placercoe.org).
    • First Name: You must match the first name on your employee record in Escape.
    • Last Name: You must match the last name on your employee record in Escape.
    • Date of Birth:  Enter your birthdate in MM/DD/YYYY format.
    • Last 4 SSN:  Provide the last four digits of your Social Security Number.
    • Home/Mobile Phone:  Ensure the phone number provided matches the one recorded in your Escape employee profile. (Tip: If you have updated your Home/Mobile phone number since joining RCSD, consider trying the phone number you had during your onboarding.)
    • Create Password: 
      • Follow the password criteria below:
        • Contains at least 8 characters
        • Contains 1 lowercase character(s)
        • Contains 1 upper case character(s)
        • Contains 1 numerical character(s)
        • Contains 1 special character(s) such as
          '~!@#$%^8*0_+-=
    • Confirm Password

  4. Click "Reset."
    • After entering all required information, locate and click the blue "Reset" button at the bottom of the page.

  5. Validate your Account within 5 Minutes
    • You will receive instructions to authenticate your account either via email or phone. Opt for the phone option to ensure you receive the notification.
    • Complete the authentication process within 5 minutes to finalize your account creation.

  6. Sign In
    • Username: Use your previous Employee Portal email account (e.g., dmercer@placercoe.org).
    • Password: Use the Password set in Step 3 above.
    • Choose the Organization to log in to when prompted.

  7. Update Email Address
    • After signing in, click on your name at the top right and select "Settings."
    • In My Settings, click the "Change" button to update your Username email address to your current one.
    • Confirm the change in the pop-up window.
    • Utilize the new email address and password for all future logins.

If you encounter the error message "Information provided does not match any records on file," please submit a support request through Zendesk, including the information below. A member of the Payroll team will then reach out to you:

  • First Name
  • Last Name
  • Date of Birth
  • Last 4 SSN
  • Home/Mobile Phone

Please note that failure to provide the requested information in the ticket may lead to delays in receiving a response.

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